Your privacy is important to us. The purpose of this Privacy Policy is to inform you of how Arrow Professional Training Limited (collectively referred to as “Arrow”, “us”, “we” or “our”) collect, use and process your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (“ PDPO”). Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that personal data held by us is accurate. We will use your personal data which we may from time to time collect in accordance with this Privacy Policy Statement.
Arrow Professional Training Limited, whose registered address is at 20/F, Wah Hing Commercial Building, 283 Lockhart Road, Wan Chai, Hong Kong is the controller who determine the purposes and means of processing of your personal data collected through websites owned and/or operated by us or on our behalf (including https://arrowtraining.com.hk and https://arrowelearning.com.hk (collectively, “our websites”).
This Privacy Policy is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us, as well as to help you to make an informed decision before providing us with your personal data.
We will take all practicable steps to ensure the security of the personal data and to avoid unauthorised or accidental access, erasure or other use. This includes physical, technical and procedural security methods, where appropriate, to ensure that the personal data may only be accessed by authorised personnel.
Please note that if you do not provide us with your personal data (or relevant personal data relating to persons appointed by you to act on your behalf), we may not be able to provide the information, products or services you have asked for or process your requests, applications, subscriptions or registrations.
If you have any questions about this Privacy Policy or how we use your personal data, please contact us through one of the communication channels set out in the “Contact Us” section below.
What purposes of collecting personal data
From time to time we may collect your personal data including but not limited to your name, telephone number, email address and login user name for the following purposes:
- to process your applications, subscriptions and registration for our products and services;
- to provide you with our products and services and administer your account in relation to such products and services;
- to conduct research and statistical analysis;
- other purposes directly relating to any of the above
Other transfers of your personal data
For one or more of the purposes specified above, your personal data may be:
- supplied to any agent, contractor or third party who provides administrative, telecommunications, computer, payment, debt collection, data processing or other services to Arrow and
- other parties as notified to you at the time of collection.
What Cookies do
If you access our information or services through our websites, you should be aware that cookies are used. Cookies are data files stored on your browser. Our websites automatically installs and uses cookies on your browser when you access it.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. You may refuse to accept cookies on your browser by modifying the settings in your browser or internet security software. However, if you do so you may not be able to utilise or activate certain functions available on our websites.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Content on our websites may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Requests for access and correction of personal data or for information regarding policies and practices and kinds of data held by us should be addressed in writing and sent by post to us (see the “Contact Us” section below).
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access:
- Order information such as your enrolled courses, course progress and username / email address.
- Any additional information added in your User Profile can also be visible to the administrator(s).
What about termination or cancellation of user account
Should your account or relationship with us be cancelled or terminated at any time, we shall cease processing your personal data as soon as reasonably practicable following such cancellation or termination, provided that we may keep copies of your data as is reasonably required for archival purposes, for use in relation to any actual or potential dispute, for the purpose of compliance with applicable laws and regulations and for the purpose of enforcing any agreement we have with you, for protecting our rights, property or safety, or the rights, and for performing or discharging our functions, obligations and responsibilities.
Changes to Policy
As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time.
We reserve the right to amend the terms of this Privacy Policy at our absolute discretion. We will notify you of changes to this Privacy Policy by posting the amended policy with the date it was revised on our websites.
You are encouraged to visit our websites from time to time to ensure that you are well informed of our latest policy in relation to personal data protection.
Last updated on Jan 2022.
Contact us
By Phone: +852 6726 6166
By Email: admin@arrowtraining.com.hk