Desktop/Laptop(Windows, Mac, Linux)
- Updated Chrome & Firefox are the most recommended browsers on desktop. OS should also be updated to the latest version. If a message is shown on player to remind upgrade of browser/OS, please first update Chrome/Firefox.
- If your account has Fairplay DRM integrated, then Safari on desktop can also work well. By default, it is not supported.
- The latest version of Edge on Windows 8 and 10 is also now supported, users must update their Edge (83 and higher) to try it. Older versions are not supported.
Android (Phone/Tablet)
- In the latest version of Chrome (Supported only for Android OS>5). If it does not play in Chrome (it can happen due to DRM compatibility issue in 1% cases), please try playing in any of the 2 other popular browsers which can support Widevine HTML playback on Android: a) the latest version of Firefox or b) the latest version of Edge.
iOS (iPhone/iPad)
- Updated Safari is most recommended if Fairplay DRM is not integrated for your account. Chrome in most of devices might be able to play videos as well (Especially iOS 14 users), but some old iOS Chrome users won’t be able to play videos. Therefore, updated Safari is most recommended.
- iOS >11.2 is required for playback.
Access of eLearning platform in mainland China
- You might not be able to access eLearning platform in mainland China due to the Great Firewall. Arrow is not liable for connection failure to eLearning platform in such situation.
To check if your device can play videos well through Arrow eLearning platform, please contact Arrow via email admin@arrowtraining.com.hk or hotline +852 6726 6166 (Whatsapp available)